A Social Perspective on Implementation of e‑Government â€” a Longitudinal Study at the County Administration of Sweden
Keywords:Implementation, e-Government, digital divide, social consequences, coping and sense making strategies
AbstractA longitudinal study of implementation of e‑Government at the County Administration of Sweden was analysed and discussed from a social perspective. Two interview studies at the legal and traffic departments were compared. Interviews were made with decision makers, handling officers and administrative assistants focussing on social consequences of work situations, work processes and quality of e‑services to the clients. The MOA‑model was used as a frame of reference for the study. According to the analysis, coping and sense making strategies by the respondents increased. e‑Government made demands for new competencies for employees and clients. Internal and external digital divides are social consequences of the implementation of e‑services. Management increased their focus on efficiency aspects related to e‑Government. There is a need to integrate competence of social aspects into the development process of e‑Government. The users were aware of the importance of social aspects of IT implementation. There is a need for competence development of social consequences related to IT implementation also for development personnel and different interest groups.
Open Access Publishing
The Electronic Journal of e-Government operates an Open Access Policy. This means that users can read, download, copy, distribute, print, search, or link to the full texts of articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose, without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself. The only constraint on reproduction and distribution, and the only role for copyright in this domain, is that authors control the integrity of their work, which should be properly acknowledged and cited.
This Journal is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.