Proposing a Seamless Learning Experience Design (SLED) Framework Based on International Perspectives of Educators from Five Higher Education Institutions




Seamless learning experience, Seamless learning, Innovation, Technology in education, Framework


Since seamless learning (SL) is still a rather unknown concept in higher education many educators classify it under the same categories as mobile, blended, online or hybrid learning. The purpose of this study is first to clarify the historical evolvement of the seamless learning concept over the past decades and, to position the seamless learning concept as it is understood today. Secondly, to find the most important concepts which can be proposed for a useful seamless learning experience design framework to assist educators with their course design. Considering this context, the research question for this study is formulated as follows: “Which concepts constitute a seamless learning experience design framework for students in higher education?” To answer this question, an inductive qualitative research analysis was conducted by collecting data from educators from countries on five continents on their views on this topic. Following a thematic coding approach of the combined dataset, five emerging themes crystallised, and are presented as part of a proposed Seamless Learning Experience Design (SLED) framework. They include core, positive, practical, human and design concepts – including sub-themes. The framework contributes to quality assurance processes in e-learning practices by providing a tool for developing seamless learning experiences for students.

Author Biographies

Helga Hambrock, Concordia University Chicago

Dr Helga Hambrock is an Adjunct Professor of Educational Technology and Instructional Design for Masters’ and PhD students and a Senior Instructional Designer at Concordia University Chicago. She is on PhD committees as a reviewer and external examiner for international universities. She is also part of the International Association for Mobile Learning and has served as Vice President and reviewer of conference proceedings since 2016. Her passion lies in the improvement of education by utilizing technologies and improving methodologies.

Frelet De Villiers, University of the Free State

Dr Frelet de Villiers is a senior lecturer and head of the department at the Odeion School of Music, University of the Free State, South Africa. She is the head of the Methodology modules, lectures in piano, music pedagogy, arts management, and a post-graduate student supervisor. She is passionate about using technology in the music teaching situation, and she developed a note learning app PianoBoost. Acting as an external examiner for several theses, dissertations, and practical examinations is a satisfying part of her job



30 Jan 2023