Sandbox Environments in an ERP System Context: Examining User Attitude and Satisfaction


  • Tim Klaus
  • Chuleeporn Changchit



Enterprise Resource Planning (ERP) System, Technology Acceptance Model (TAM), Perceived Usefulness, Perceived Ease of Use, Perceived Knowledge Gained, Task Completion Satisfaction


Enterprise Resource Planning (ERP) systems are large complex software packages that are widely usedin organizations today. Due to the complexity, sandbox environments are often used for training on ERPsystems. This study examines the effectiveness of training using a sandbox environment, specifically examininguser attitudes, users’ perception of financial knowledge gained, and user satisfaction in the ERP environmentwhile learning financial concepts. The theoretical framework is based on the Technology Acceptance Modelwith additional factors predicted to impact users’ attitude and satisfaction. Data were collected from 124subjects who voluntarily participated in the study. Structural Equation Modeling was used to analyze the data.The results of this study should help organizations understand the factors impacting user attitudes on ERPtraining leading to higher self‑perception of knowledge gains and task completion satisfaction. In addition, thisstudy provides the results of using ERP systems as a tool for financial education.



1 Feb 2020