Exploring the Factors Influencing e‑Government use: Empirical Evidence from Zimbabwe
DOI:
https://doi.org/10.34190/EJISE.19.22.2.002Keywords:
E-government Systems, Use Behaviour, G2C, UTAUT2, Structural Equations Modelling, AMOS, ZimbabweAbstract
The proliferation of e‑government adoption in developing nations is anticipated to radically progress governance and transform government‑to‑citizen interactions and general administrative operations. More so, the benefits and level of e‑government adoption in the public sector have been echoed world over; but remains subdued in the context of developing nations. This study investigates the effect of effort expectancy, price value, service quality, optimism bias and behavioural intention on citizens’ decisions to use e‑government systems in Zimbabwe. Informed by the extended Unified Theory of Acceptance and Use of Technology (UTAUT2) as a theoretical lens, a research model for this study was adapted and tested using quantitative data collected from a survey of 489 respondents in Zimbabwe. Using confirmatory factor analysis and structural equation modelling, the proposed model was validated, thus, the major contribution of this research. Findings of this study may be of value in policy formulation and restructuring by practitioners on e‑government matters. Thus, the results shade a light to some of the key drivers and inhibitors of e‑government adoption in developing nations. Despite achieving its aim, this study has its limitations which constitute the future research directionDownloads
Published
Issue
Section
License
Open Access Publishing
The Electronic Journal of Information Systems Evaluation operates an Open Access Policy. This means that users can read, download, copy, distribute, print, search, or link to the full texts of articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose, without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself. The only constraint on reproduction and distribution, and the only role for copyright in this domain, is that authors control the integrity of their work, which should be properly acknowledged and cited.
This Journal is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.