E‑Supply Chain Coordination and SME Performance: An Empirical Investigation

Abstract

This study investigates the impact of key antecedents from technology‑organization‑environment contexts on developing e‑supply chain coordination capability in the small‑to‑medium enterprise (SME) context. Using data from 271 SMEs in Australia, we find that e‑supply chain coordination is driven by IT infrastructure, business partnerships, and customer power. In addition, SMEs with strong e‑supply chain coordination capability can achieve outstanding business performance. This study provides an empirical evidence to understand the relationships between these antecedents, e‑supply chain coordination capability, and SME performance. These findings suggest that e‑business practice is one of key factors that contribute to SME success. SME managers should understand how to utilize internal and external resources to develop e‑business competences in order to achieve business goals.