Toward an Understanding of Business Intelligence Systems Success: A South African Study


  • Taurayi Mudzana
  • Manoj Maharaj


business intelligence; information systems success; South Africa; DeLone and McLean


This study investigates the success factors of business intelligence (BI) systems across three employment groups in South Africa. The three categories of employment groups are: top management, middle management, and operational staff. Based on a review of literature grounded on the DeLone and McLean model, a research model was proposed. This study hypothesized that information quality, system quality, service quality, user quality, user satisfaction, and individual impact are factors that might contribute to the success of BI systems among the different employment groups in South Africa. The proposed model was validated using responses taken from 211 BI users. The managerial implications of the findings are that differentiated BI implementation strategies aimed at specific employment groups might improve success rates, as opposed to a single broad‑brush strategy for all end users. The paper concludes by discussing the limitations of the study, which should be addressed in future research.



1 Jul 2017