IT Evaluation Frameworks — Do They Make a Valuable Contribution? A Critique of Some of the Classic Models for use by SMEs

Abstract

Given the plethora of frameworks and models available in this area, not all could be evaluated here. This paper takes seven popular frameworks and examines aspects of IT evaluation with particular emphasis on Small to Medium Enterprises (SMEs). The frameworks were selected from the most well known of IT evaluation research including Delone and McLean, 1992, Seddon et.al. 1999, Farbey et.al, 1999, Levy et.al., 1998. Most of the frameworks were developed for large organisations and therefore those chosen were evaluated for their applicability to the world of SMEs. These are categorised into four areas: people issues, technology focus, evolutionary position and management aspects. The conclusion is reached that the use of a multi‑framework is needed for all organisations. This presents severe difficulties in larger organisations, as the problems of communications can be a stumbling block to completing the evaluation. However, this paper proposes that SMEs may find it easier to take parts of 'tested' frameworks used by larger companies and apply them. The communication links within SMEs are neither as complex nor as highly developed as in large organisations that may make this an appropriate approach.