Evaluating Success in Post‑Merger IS Integration: A Case Study

Abstract

Despite the importance of post‑merger IS integration to the success of the whole merger, post‑merger IS inte‑ gration literature remains scarce. This paper attempts to synthesise the often implicit or vague definitions of post‑merger IS integration success with those provided in the vast body of literature on IS evaluation. As a result, four categories of success issues for post‑merger IS integration are proposed: User satisfaction with the integrated software's system and information quality as well as its use; Efficient and effective IS integration management; Efficient IS staff integration; and IS ability to support the underlying motives of the merger.