Internet Banking in Brazil: Evaluation of Functionality, Reliability and Usability

Authors

  • Eduardo Diniz
  • Roseli Morena Porto
  • Tomi Adachi

Keywords:

internet banking, banking technology, usability, security, Internet

Abstract

Evaluating the performance of business Web sites has been a constant concern of researchers in different fields. This article presents an approach that contributes to the development of a methodology to assist researchers, developers and managers to establish criteria to evaluate and build digital business environments. Based on a multiple case study in three large banks in Brazil, this article proposes and tests a model of three dimensions to evaluate virtual business environments from the user's point of view: functionality, evaluates the offered services profile; reliability, investigates the security of a transactional site; and usability evaluates the quality of user interaction with the site.

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Published

1 Jan 2005

Issue

Vol. 8 No. 1 (2005)

Section

Articles

License

Open Access Publishing

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