Aligning Knowledge Management with Competitive Strategy: A Framework
Keywords:Socratic dialogue, knowledge management, alignment, professional services, knowledge for competitive advantage
AbstractThis paper presents a hybrid approach to understanding the knowledge management requirements for a knowledge intensive service organization. It proposes a strategy‑knowledge management alignment framework grounded in literature. The framework was constructed by studying four published case‑studies that tackle knowledge management at world class management consulting firms. The paper then applies the framework to two cases in the knowledge intensive services sector. The first case studies a young management consulting firm needing to formalize its knowledge management policies and processes. The second case studies the creation of an IT Outsourcing Services Division by a traditional telecommunications company that needs to expand its product offering to increase its opportunities for growth in a small market. The two case studies support the proposed framework and show that it can be used to obtain practical solutions in a business environment. One of the case studies also contributes to developing the case method in research by using the Socratic Dialogue as a means to collecting and analyzing evidence.
Open Access Publishing
The Electronic Journal of Knowledge Maangement operates an Open Access Policy. This means that users can read, download, copy, distribute, print, search, or link to the full texts of articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose, without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself. The only constraint on reproduction and distribution, and the only role for copyright in this domain, is that authors control the integrity of their work, which should be properly acknowledged and cited.