Measuring the Role of Knowledge Management Processes in the Commercial Banks of Iran

Authors

  • Ehsan Rasoulinezhad

Keywords:

knowledge management, knowledge process, knowledge systems

Abstract

In the current advanced era, knowledge and the applications of it are the essence of organizations for achieving competing advantage and defined as a new strategic approach to innovation and a potential element for creating larger market share. Understanding the knowledge management process in terms of banking sector will highlight how it influences organizational performance. In a developing country like Iran, it is also showing signs of competition and improved performance through knowledge management; however whether the knowledge management process is practiced in Iranian banks is still to be explored. In response to this need, this research explores the key processes and technologies of knowledge management being used in the commercial banks of Iran in order to give an insight for bankers and strategist to understand its importance.

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Published

1 Dec 2011

Issue

Vol. 9 No. 4 (2011)

Section

General Paper

License

Open Access Publishing

The Electronic Journal of Knowledge Maangement operates an Open Access Policy. This means that users can read, download, copy, distribute, print, search, or link to the full texts of articles, crawl them for indexing, pass them as data to software, or use them for any other lawful purpose, without financial, legal, or technical barriers other than those inseparable from gaining access to the internet itself. The only constraint on reproduction and distribution, and the only role for copyright in this domain, is that authors control  the integrity of their work, which should be properly acknowledged and cited.