Transformation by Design: An Innovative Approach to Implementation of e‑Government

Abstract

A new approach is emerging for implementing e‑Government. That approach draws on lessons learned by both “dot.coms” and brick‑and‑mortar (government and commercial) institutions in addressing challenges of the Digital Economy to enable “transformation by design”. “Transformation by design” marries a step‑by‑step approach to changing existing business infrastructure with innovation to accelerate progression toward transformation in the Digital Economy. In doing so, it addresses the competing requirements facing government institutions for simultaneous incremental and radical change posed by e‑Government implementation.