"Mobile" e‑Government Options: Between Technology‑driven and User‑centric

Abstract

This paper is about exploring mobile e‑Government issues by analysing their historical evolution and illustrating some concrete activities, first in the initial phase, then through more recent projects, with the idea of capturing some attributes of its development trend. The objective is to propose a view on m‑Government, which can be both compatible with fieldwork findings and overall information and communication technology dynamics. We thus suggest a remapping of the m‑Government domain, so as to establish key priorities, eventually helping improve policy‑planning capabilities in this area. Our main hypothesis is that m‑Government should not be too specific an area of e‑Government (limited to the notion of mobile access), but on the contrary take upon the current dominant movement in favour of mobile technology usages, and steer experiments and initiatives in a way that ultimately better benefits, and even empowers the users and citizens in their various flexibility needs.