Factors for Successful e‑Government Adoption: a Conceptual Framework

Abstract

Canada has been the world's leader in e‑Government maturity for the last five years. The global average for government website usage by citizens is about 30%. In Canada, this statistic is over 51%. The vast majority of Canadians visit government websites to obtain information, rather than interacting or transacting with the government. It seems that the rate of adoption of e‑Government has globally fallen below expectations although some countries are doing better than others. Clearly, a better understanding of why and how citizens use government websites, and their general dispositions towards e‑Government is an important research issue. This paper initiates discussion of this issue by proposing a conceptual model of e‑Government adoption that places users as the focal point for e‑Government adoption strategy.