Understanding Citizen's Continuance Intention to Use e‑Government Website: a Composite View of Technology Acceptance Model and Computer Self‑Efficacy

Abstract

This study aims to understand the fundamental factors influencing the citizen's continuance intention to use e‑ Government websites by using the Technology Acceptance Model (TAM) as a based theoretical model. Computer self‑ efficacy is adopted as an additional factor that influences the citizen's continuance intention to use e‑Government websites. To empirically test the proposed research model, the web‑based survey was employed. The participants consisted of 614 country‑wide citizens with at least a bachelor's degree and an experience with e‑Government websites. Regression analysis was conducted to test the model. The results revealed that perceived usefulness and perceived ease of use of e‑Government websites and citizen's computer self‑efficacy directly enhanced citizen's continuance intention to use e‑Government websites. In addition, perceived ease of use of e‑Government websites indirectly enhanced citizen's continuance intention through perceived usefulness.