Usability of Government Websites in Uganda

Abstract

Government websites offer great benefits to citizens and governments. Such benefits, however, cannot be realized if websites are unusable. This study investigates usability of government websites in Uganda. Using the feature investigation method, the study evaluated four Ugandan government websites according to three perspectives. Results show that websites are partially usable in the design layout and navigation perspectives but are rather weak in stating legal policies. Evaluation results provide the Ugandan government with a clear picture of what needs to be improved according to international website design standards. Moreover, the parsimonious evaluation framework proposed in the research is useful for any country that wants to do a quick and easy evaluation of their government websites.