Public‑Sector Reform, E‑Government and the Search for Excellence in Africa: Experiences from Uganda

Abstract

Abstract. The traditional portrait of many governments worldwide, synonymous with a massive bureaucratic machinery operating inefficiently, unresponsively and at high cost, is gradually fading. Over the past two or so decades, Sub‑Saharan African countries, have witnessed wide‑ranging public‑sector reforms often in search of effective and efficient systems of government. One such reform came in the form of ICT. Driven by the belief that e‑government is one of the key motors to achieve significant leaps needed for reform, governments are taking wide‑ranging initiatives to work better. This paper aimed at examining trends in public‑sector reform that lead to contemporary e‑government practice, highlighting experiences from an African country. Using the case study approach, the paper presents a historiographical analysis of public‑sector reforms in Africa, and the role of ICTs in Ugandas quest for efficient and effective systems of administration.