The Adoption of the Traffic Violation E‑payment System (TVEPS) of Kuwait

Abstract

Abstract: E‑government (e‑gov) has become indispensable for government modernization. Its success, however, is contingent upon its adoption by the intended users. This research used an extended version of the Unified Theory of Acceptance and Use of Technology (UTAUT) model to investigate a number of factors that are believed to affect the Kuwaiti citizens adoption of the traffic violation e‑payment system (TVEPS). Effort expectancy and social influence were found to influence the use intention, and users Internet experience moderated such a relationship. However, performance expectancy did not influence the intention to use TVEPS. Facilitating condition, trust and use intention were found to influence the actual use of the system. While gender moderated the relationship between facilitating conditions and actual use of the system, awareness moderated the relationship of trust and use intention with the actual use of the system. These findings and their implications are further discussed in the paper.