Public Transactional e‑Services through Government Web Sites in Kyrgyzstan

Abstract

Abstract: E‑government has been developing across the world during last ten‑fifteen years remarkably fast. The most developed countries have already demonstrated significant progress in e‑government development. Developing countries are also making efforts to overcome various obstacles in their e‑government journey. Many research papers and survey reports have been published in this domain. However, there is a lack of research on e‑government development in Central Asia, particularly on e‑government progress and issues in Kyrgyzstan. The objective of this research is to examine how e‑government helps to enhance government processes in Kyrgyzstan with a major focus on improving public service delivery. This paper investigates the official web sites of the Kyrgyz Government ministries and agencies and the extent to which they provide online transactional services to the public and other organizations and analyzes their efforts in engaging citizens in the processes of governance.