Open data in Service design

Authors

  • Muriel Foulonneau et al

Keywords:

Keywords: open data, service design, data-driven service, innovation

Abstract

Abstract: This paper proposes a review of the current approaches to encouraging the creation of services based on data, and an analysis of the creation of services from two open data platforms, in the UK and in Singapore. It also explores the roles that the (open) data can have in the design of services based on a theoretical framework of service innovation. Data can play different roles: (i) the service is based on data, (2) the service uses data as a resource, and (3) the service is validated or enriched with data but the data is not directly used or is not directly visible in the service. This offers new opportunities for the reuse of data and suggests a different approach to measuring the impact of opening datasets beyond the mere number of services created.

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Published

1 Dec 2014

Issue

Vol. 12 No. 2 (2014)

Section

Articles

License

Open Access Publishing

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