Exploring the Challenges Of M‑Government Adoption in Saudi Arab ia

Authors

  • Anan Alssbaiheen
  • Dr. Steve Love

Keywords:

Keywords: Saudi Arabia, Mobile Government, M-government, E-government, Challenges, Customization of Services, Mobile Infrastructure

Abstract

Abstract: This study explores challenges faced by m‑government services provided by the Ministry of Higher Education and Technical and Vocational Training Corporation in Saudi Arabia. By collecting data through surveys from students registered with the Ministry of Higher Education and Technical and Vocational Training Corporation and employees of IT and Communication Ministry in Saudi Arabia, this study shows that the high level of mobile penetration in the country offers an opportunity for Saudi Arabian government to offer mobile government services in the country. The results suggest that students find m‑government services ineffective and expensive. However, employees believe that the effective implementation of m‑government services is a feasible option and it would enhance the technological development in Saudi Arabia. Certain barriers to m‑government adoption were identified, including the lack of necessary infrastructure and insufficient level of understanding amongst students. There is also a lack of the customization of mobile government services and lack of access to mobile technologies.

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Published

1 Nov 2015

Issue

Section

Articles