Conceptual Diagram Development for Sustainable e‑Government Implementation

Abstract

E‑government implementation has received extra attention as a new way to increase the development of a country. International organizations such as the ITU and the United Nations provide strategic guidance to overcome the challenges of ICT use. Yet, the development of ICT use in developing countries is still very low. Researchers are contributing to support successful implementation with models and theories that conceptualize the complex situation. This paper extends the DPSIR‑based e‑government conceptual framework into the direction of implementation strategies. The main focus is on improving stakeholder involvement during requirements engineering. Object Role Modeling (ORM) was used (1) to develop a semi‑natural language (controlled language) that is understandable both for domain stakeholders and system analysts and (2) to make a common description of the application domain in this language. The proposed model can be used to construct quantitative simulation tools to be used by policy makers.