Factors Affecting the Adoption of e‑Government in Kuwait: A Qualitative Study

Abstract

Previous research on information quality and organizations performance focuses on private sectors and pays little attention to governments and public organizations. To the best of the researchers’ knowledge, e‑Government success literature has rarely investigated information quality as a contributor to the success of e‑Government initiatives in Kuwait. This paper aims to understand the factors that may influence or hinder for enabling e‑Government strategic benefits in Kuwait. Data were collected from 31 employees through one‑on‑one interviews at three e‑Government Kuwaiti agencies namely, Ministry of Justice, Ministry of Finance and Public Authority for Civil Communication. The study findings revealed that several themes (i.e. information quality, strategic benefits, and institutional values) were observed to achieve better e‑Government Benefits. The research also reveals some new drivers (Cost saving and customer satisfaction) and barriers (e.g. Nepotism and Wasta) to improving organizational performance. These results and their implications to both theory and practice are described.