The Relationship Between System User’s Tasks and Business Intelligence (BI) Success in a Public Healthcare Setting

Abstract

In this study, the relationship between task characteristics and business intelligence (BI) success is empirically tested on a business intelligence system in an e‑Government context in Denmark. The purpose of the study is to investigate which tasks contribute to BI success. A total of 1.351 end users replied to the questionnaire, and the response rate was 32%. In this study, task compatibility and task difficulty have a substantial relationship with user satisfaction. The relationship between task significance and use was also substantial, as well as the relationship between user satisfaction and individual impact. The model was a good fit, having a relatively high determination coefficient and predictive relevance. Therefore, the study determined that tasks are important factors contributing to BI success.