Factors Influencing Knowledge-Sharing Intention in Virtual Waste Management Community: A Systematic Review and AHP Analysis

Abstract

Most people are unaware of the dangers of waste, so they do not reduce waste. Knowledge and awareness of a system are essential perspectives for realizing socio-economic desires. Virtual communities are a means to share knowledge about proper waste management. Based on previous literature searches, research has yet to identify the factors influencing knowledge-sharing intentions (KSI) in virtual communities focusing on waste management issues. This literature review examines previous research regarding the factors influencing KSI using the Kitchenham method in virtual communities focusing on waste management. This literature review also examines previous research in the context of the higher education community and professional organizations. This literature review resulted in the extraction of data from previous research, including the type of knowledge disseminated, methods of sharing knowledge, technology used to share knowledge, and factors that influence KSI. Thirty-nine factors influence KSI, mapped into five domains: organizational culture, information technology (IT) infrastructure, individuals, perceived risks, and perceived benefits. These factors were then weighted using the Analytical Hierarchy Process (AHP) method to obtain 15 factors based on the characteristics of the community that shared knowledge about waste management. Based on the AHP weighting, it is known that the IT domain infrastructure is the domain that has the highest weight. This research contributes to the academic field, namely the availability of a framework regarding the factors influencing the intention to share knowledge in virtual communities focusing on waste management in Indonesia. This research also provides a practical contribution, namely a framework that can be used by environmental practitioners to develop policies to support environmental sustainability initiatives.