A Case Study in Knowledge Management Education ‑ Historical Challenges and Future Opportunities


  • Denise Bedford


knowledge management education, knowledge management curriculum, course design, experiential learning, student learning models, knowledge management faculty credentials


Abstract: In 2001 Kent State University established a graduate level program that granted a Master of Science degree in Information Architecture and Knowledge Management. The Knowledge Management concentration was a cornerstone of that degree program. The Knowledge Management concentration has sustained and thrived over the past ten years, though the path has not always been easy or clear. This case study describes the challenges encountered and the solutions developed over the past ten years. The case study discusses nineteen challenges and their solutions, in hopes that other institutions may benefit from Kent State University’s lessons learned and successes. The case study highlights issues that arise as an academic program matures, including: curriculum development and design, administrative support and alignment, faculty credentials and credibility, and research support.



1 Jul 2013



General Paper