Driving Knowledge Sharing Initiatives in Sultan Qaboos University (SQU) Libraries for Enhanced Collaboration

Abstract

Abstract: Today⠒s work environment comprises of different parts of visible (explicit) and non‑visible (tacit) knowledge that are frequently exchanged between people and systems. Knowledge sharing is the process of exchange of knowledge between people, communities and organisation. Most organisations characterize and focus their approach in knowledge management around their own specific business objectives. Knowledge management pexlays an important role in universities, especially in academic libraries because libraries are considered as knowledge repositories and are one of the oldest areas using knowledge sharing concept. The purpose of the research initially was to assess knowledge sharing in the seven libraries within Sultan Qaboos University (SQU), in terms of common standards, guidelines and policies for patrons. The research employed both theoretical and empirical analysis and was based on a review of best practices from previous studies and from data gathered from library staff and management. The first part of the study investigated the motivation to share, use of technology tools in collaboration and the strength of knowledge sharing culture among the staff. And the follow‑up study focused on the measures initiated to implement a collaborative environment in the libraries.. The research used tools such as interviews, surveys and focus group discussions to extract the information required for analysis. Through the use of these tools the main challenges and issues facing SQU libraries with respect to collaboration was examined. The results of the assessment study were shared with the library administrative head and as a first step a training program for knowledge sharing and standardizing the management process of the different libraries took shape. The following investigation addresses the main learning and developments that took place after the assessment and focuses on the measures taken up to initiate formal knowledge sharing. Direct and indirect benefits will be explored and analyzed. In addition, the implication of applying knowledge